Digital purchases are final once you access the content.
At checkout you consent to immediate delivery and acknowledge that this ends your 14-day cancellation right. Your statutory rights over faulty content are unaffected.
1. Digital Products and Your Cancellation Right
Normally you would have 14 days to cancel an online purchase. For digital content that right ends once supply begins, provided you consented to immediate delivery and acknowledged losing the right. That is exactly what the checkbox at checkout records, with a timestamp, before you pay.
If you have paid but not yet accessed or downloaded anything, your 14-day cancellation right still stands — contact us and we will cancel and refund.
2. What Is Not Refundable
Once you have accessed the content, we do not refund for change of mind, buying the wrong product, not using the material, or the results you did or did not see.
3. Faulty or Misdescribed Content
Under the Consumer Rights Act 2015, digital content must be of satisfactory quality, fit for purpose, and as described. If it is not, you are entitled to a repair or replacement, and where that is not possible or not provided within a reasonable time, a price reduction or refund. These rights cannot be excluded and nothing in this policy tries to.
4. Billing Errors
If you were charged twice, charged the wrong amount, or charged without authorisation, contact us and we will put it right.
5. How to Contact Us
Email contact@sharpseed.co.uk from the address you used at checkout. We aim to respond within 2 business days. Refunds go back to your original payment method; banks typically take 5–10 business days to post them.